“Be quick to listen, slow to speak, and slow to become angry.”
— James 1:19

by Krystal Gail | Apr 23, 2026 | Reflections

Many leaders are reluctant to provide corrective feedback. They fear a negative reaction.They want to avoid defensiveness.They don’t want to hurt someone’s feelings. Others have no hesitation in delivering corrective feedback… But do it poorly—creating defensiveness,...

“Good coaching is about helping players help themselves.”
— Phil Jackson

by Krystal Gail | Apr 23, 2026 | Reflections

Leadership is not about solving problems.It is about developing people who can solve their own. That is a significant mindset shift—and one that many leaders never make. Why? Because solving problems feels good.It provides immediate results.It delivers that sense of...

“Most people don’t get enough recognition for the things they do right.”
— John C. Maxwell

by Krystal Gail | Apr 23, 2026 | Reflections

Do you have people on your team or in your organization who are actively disengaged? I believe that most people want three things from the teams and organizations they are a part of. First, they want to feel like they are growing—and be able to see that growth for...

“You have to notice when people are doing things right and reinforce it.”
— Tony Dungy

by Krystal Gail | Apr 23, 2026 | Reflections

As humans, we have evolved over thousands of years with one primary objective—survival. Our brains are hardwired to protect us. In earlier times, that meant staying alert to threats like predators and danger in our environment. Today, the threats may look...

“The way positive reinforcement is carried out is more important than the amount.”
— B.F. Skinner

by Krystal Gail | Apr 23, 2026 | Reflections

Yesterday we talked about the power of positive feedback and its critical role in creating a culture of positivity and improved teamwork. Positive feedback costs nothing except a few minutes of your time—yet the return is extraordinary. It makes the recipient feel...

“Catch people doing something right.”
— Ken Blanchard

by Krystal Gail | Apr 23, 2026 | Reflections

When was the last time you caught somebody doing something right—and provided immediate, specific feedback that recognized the person, not just the action? As leaders, we must earn the right to give effective corrective feedback.Yes, we always have the authority to...