David Horsager, one of the foremost experts on trust, defines trust as the confident belief in a person or thing.
Trust is not something you can put on like a suit. It is not gained by increasing your knowledge or sharpening your skills. Trust is earned—through consistently demonstrating your care for others and by doing what is right over what is easy.
If you claim a certain set of values, people will want to believe you. But they will watch your actions—especially under pressure—to determine whether you truly walk the talk.
Trust is not built overnight. It is earned through actions that are consistently demonstrated over time.
The number one question your team is asking—whether spoken or unspoken—is simple:
Can I trust you?
Do your actions reinforce the values you espouse?
The absence of trust carries a significant cost. One of the primary reasons people leave organizations is a lack of trust in leadership. When trust is low, leaders tend to overcontrol and micromanage, becoming a bottleneck rather than a force multiplier.
But when trust is present, everything changes.
Trust is built when:
You put the team ahead of your own personal success
You recognize and reinforce what people are doing right
You invest time in coaching and developing others
You provide both positive and corrective feedback with the intent to help them grow
Trust is not a soft skill.
It is the currency that allows teams to function effectively.
So the question is not whether your team trusts you or not.
The real question is: Are you worthy of their trust?
They are already answering that question—through their actions.

