“It’s not what you tell your players that counts. It’s what they hear.”
— John Wooden

by Krystal Gail | Mar 30, 2026 | Reflections

As leaders, we expect our team members to listen and follow our direction. We assume that our directions were crystal clear and well understood, so we expect positive results. There are several problems with this. The first and most impactful is that not everyone...

“Effective communication is 20% what you know and 80% how you feel about what you know.”
— Jim Rohn

by Krystal Gail | Mar 30, 2026 | Reflections

I think it was Mother Teresa who said people will not remember what you said, but rather how you made them feel. People may forget the facts and the words, but what stays with them is how those words were delivered. It is often said that most of communication is not...

“The art of communication is the language of leadership.”
— James Humes

by Krystal Gail | Mar 30, 2026 | Reflections

It is impossible to lead if you struggle to communicate effectively. And communication is a much deeper canvas than what comes out of your mouth. We also communicate by our actions, which as the saying goes, speak louder than words. People may listen to you, but they...

“Seek first to understand, then to be understood.”
— Stephen R. Covey

by Krystal Gail | Mar 30, 2026 | Reflections

This quote is one of Stephen Covey’s 7 habits of successful people and represents the foundation of emotional intelligence. All too often we are in such a hurry to prove ourselves right or say what is on our mind that we fail to consider the viewpoint of the...

“The most important thing in communication is hearing what isn’t said.”
— Peter Drucker

by Krystal Gail | Mar 30, 2026 | Reflections

Although communication seems relatively straightforward, it is rarely so. When my wife asks me to do something and I agree, we often have very different perceptions of what that actually means. For her, it means I will get up and do it now. For me, it means I will get...