“In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing.”
— Theodore Roosevelt

by Krystal Gail | Jun 9, 2026 | Reflections

Have you ever felt completely paralyzed by a decision you knew you had to make? There are some decisions that are relatively easy to make. What shirt should I wear?What should I eat for breakfast? Generally those decisions are largely inconsequential. They mostly...

Every day we are faced with decisions.

by Krystal Gail | Jun 9, 2026 | Reflections

Some are small and routine. Others have the potential to alter the course of our careers, our relationships, our organizations, and even our lives. While we rarely give much thought to the countless minor choices we make throughout the day, the larger decisions often...

“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.”
— William James

by Krystal Gail | Jun 9, 2026 | Reflections

As I reflect on this week, I realize how differently I view conflict today than I did as a younger leader. There was a time when I saw conflict as a contest to be won. If someone disagreed with me, I assumed my responsibility was to convince them that my position was...

“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.”
— William James

by Krystal Gail | Jun 9, 2026 | Reflections

“Have you ever won the battle only to lose the war?” Sometimes the greatest damage in conflict is not caused by the disagreement itself, but by the way we choose to handle it. I grew up as the second oldest of eleven children, and from day one I hated losing at...

“Peace is not the absence of conflict, but the ability to cope with it.”
— Mahatma Gandhi

by Krystal Gail | Jun 9, 2026 | Reflections

“Maybe if I ignore it, it will just go away.” The conflict we avoid today often becomes the crisis we face tomorrow. Have you ever played ostrich before? Stuck your head in the sand and hoped the problem would simply resolve itself and disappear? How did that work...