by Krystal Gail | Mar 30, 2026 | Reflections
This quote is one of Stephen Covey’s 7 habits of successful people and represents the foundation of emotional intelligence. All too often we are in such a hurry to prove ourselves right or say what is on our mind that we fail to consider the viewpoint of the...
by Krystal Gail | Mar 30, 2026 | Reflections
Although communication seems relatively straightforward, it is rarely so. When my wife asks me to do something and I agree, we often have very different perceptions of what that actually means. For her, it means I will get up and do it now. For me, it means I will get...
by Krystal Gail | Mar 30, 2026 | Reflections
This is one of my favorite quotes because it applies to almost every interaction we have, yet most of the time we fail to recognize its truth. Those of you who are parents can certainly relate. My parents used to say that whatever they told me went in one ear and out...
by Krystal Gail | Mar 30, 2026 | Reflections
Communication is one of the most fundamental responsibilities of leadership—and one of the most misunderstood. We do it every day. We speak, we write, we send messages constantly. And because of that, we often assume we are good at it. But communication is not about...
by Krystal Gail | Mar 30, 2026 | Reflections
It grows every time you take action in the presence of fear. It strengthens when you push through resistance, face difficult conversations, take risks, and commit to something meaningful. The opportunity now is simple: Take what you’ve learned this week and apply it....
by Krystal Gail | Mar 30, 2026 | Reflections
We have romanticized the underdog. We are inspired when a team or an athlete comes from behind and wills themselves to win when no one believes it is possible. I remember the 1985 Villanova basketball team winning the National Championship against Georgetown — a game...